![]() Some card providers will ask for a negative response letter confirming the position, which will be published shortly. ![]() Similarly, if passengers paid by debit or charge card they should contact their card issuer for advice as they may be able to make a claim under their chargeback rules. ![]() The CAA said customers who booked directly with Flybe and paid by credit card may be protected under Section 75 of the Consumer Credit Act 1974 and should contact their card issuer for further information. The kicker was being sent to a hotel to sleep for one hour because they screwed up the reservation. Pretty much, I had this happen three times in 24 hours, including a wild goose chase flight. (Photo: Jonathan Brady/PA) How to get a refund United automatically rebooks people, however the flyer still has to accept the itinerary. Flybe passengers are being offered alternative flights with British Airways, easyJet and Ryanair. Train operator LNER is also offering all Flybe customers who have had their flights cancelled travel on its service to their destination for free on 28 January and 29 January.Ĭustomers will need to present their cancelled airline ticket. This will be on offer for Flybe customers until 10 February. “Alternatively, those who booked tickets costing more than £100 with a credit card will be able to claim from their credit card provider.ĮasyJet is offering fares of £49 for domestic routes and £79 for international routes, including a 15kg hold bag, which will be available on presentation of an original Flybe booking reference. “Instead passengers with travel insurance should check if their policy includes scheduled operator failure cover. He added: “Very few passengers flying Flybe will be on Atol-protected packages so the government is unlikely to step in and repatriate those abroad or provide refunds. Rory Boland, Which? Travel Editor, said this was “terrible news” for Flybe passengers, many of whom used the airline regularly as it provided essential services from regional airports – most significantly serving as a critical transport link between Belfast in Northern Ireland and other cities across the UK. “We urge passengers planning to fly with this airline not to go to the airport as all Flybe flights are cancelled.” The UK Civil Aviation Authority (CAA) made the announcement the company had gone into administration and urged those with booked Flybe flights not to travel to airports. The Civil Aviation Authority (CAA) has asked Flybe passengers not to travel to airports, unless they have arranged an alternative flight with another airline, and to check its website for details for up-to-date information.ĬAA consumer director Paul Smith said: “It is always sad to see an airline enter administration and we know that Flybe’s decision to stop trading will be distressing for all of its employees and customers.
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